Frequently Asked Questions
- Why in-home pet sitting?
- How do I schedule services with Spoiled Rotten Pet Sitting?
- How do I decide how many visits I need per day and how long they should be?
- Will I meet my pet sitter before I go out of town?
- What if my sitter has a personal emergency or becomes unavailable during my absence?
- How and when do I pay for my service?
- What if my pet becomes ill or is injured in my absence?
- What happens if I come home early, or my return home is delayed?
Why in-home pet sitting?
Pets are most comfortable in their own homes! They have their (or your!) own beds, dishes, and couches. They won’t be exposed to any diseases and less stress means upset tummies are less likely. You don’t have to drop your dog off at the kennel when it’s convenient for the kennel staff! Say goodbye to your pets at home and we take it from there!
How do I schedule services with Spoiled Rotten Pet Sitting?
You can request services online, or contact us by sending us an email at email@example.com, or call us 253-381-1736 to ask any questions or schedule services. Once you contact us, we will email your LeashTime ® username and temporary password to you and request that you enter all the pertinent information our sitters need to care for your pets and home. Our Office Coordinator will get you set up with a sitter, and schedule your Meet-n-Greet.
How do I decide how many visits I need per day and how long they should be?
We will ask about the number of pets you have and about your normal daily routine. Then we can schedule visits or overnight stays according to how much time it will take the sitter to complete the daily chores plus the desired amount of quality time you’d like us to spend with each pet. We want you and your pets to have a positive experience with Spoiled Rotten Pet Sitting, so we will make sure that your pet’s routine remains as close as possible to normal.
Will I meet my pet sitter before I go out of town?
Absolutely! When you schedule service we will set up an appointment for a free initial consultation. During the Meet-n-Greet, your sitters will get to know you and your pets and become familiar with your home and daily routine. Sitters will need to have access to your home while you are away, so please have keys for them or arrange for a lockbox or safe hiding place.
What if my sitter has a personal emergency or becomes unavailable during my absence?
We are aware that people get sick and emergencies happen. For this reason, whenever possible, we will assign two sitters to your job. They will both attend the initial Meet-n-Greet to meet you and your pets and learn the routine first-hand. This way, if the one sitter is unavailable due to emergencies or unforeseen circumstances, the other sitter can take over. We will never send someone that you haven’t met into your house without your authorization.
How and when do I pay for my service?
At the end of the assignment, we will email you an invoice. We will take care of paying the individual sitter(s). You can pay by credit card through Paypal, use Chase Quick Pay®, send a check or use the bill pay option through your bank account. Payment is due upon receipt of your invoice.
What if my pet becomes ill or is injured in my absence?
We have and will take care of any situation that could come up. Even if you are in the Gobi Desert or Central Africa, your pets can get the veterinary care they require. Before you leave we will collect information about all of your pets regarding any existing or recurring medical conditions to watch for, as well as your veterinarian’s contact information. In the event of an emergency, we will attempt to contact you first. We will choose an emergency veterinary clinic in the event that your regular vet cannot be reached or does not suggest a referral. If you cannot be contacted, and we feel that veterinary care is necessary, we will transport your pet to the vet and stay with them until we receive further instructions. All vet bills will be paid by you, the owner, directly to the veterinary clinic.
What happens if I come home early, or my return home is delayed?
We understand that plans change, people come home early, and flights are sometimes delayed. We ask that you let the office (253-381-1736) or your sitter(s) know if you will be home early or late. We will only charge you for the actual visits made to your home. However, if you fail to call us and are home early, we will continue to make scheduled visits and you will be charged accordingly. If your return home is delayed, please contact us as soon as you can. We will continue to care for your pets until you can return home.
Still, have questions? Please feel free to contact us.